Summary "Whether or not you know it, we are all in a position to get what we want - every day. We just need to know the right words for every situation to persuade people to help us get it. Instant Persuasion gives us those words." "In this book, Harvard-educated lawyer and mediator Laurie Puhn translates complex mediation skills into simple, practical communication rules that can easily be applied to everyday situations."
Full contents
Rule 1. Punch with a smile --
Rule 2. Spread gossip --
Rule 3. Complain with impact --
Rule 4. Use the two-part apology --
Rule 5. Avoid superficial offers --
Rule 6. Right your wrongs --
Rule 7. Don't take sides --
Rule 8. Find factual solutions --
Rule 9. Hold your tongue --
Rule 10. Beware of uncomplimentary compliments --
Rule 11. Magnify praise --
Rule 12. Close the deal --
Rule 13. Save it for later --
Rule 14. Make people your partners --
Rule 15. Acknowledge others in a new way --
Rule 16. Show you care --
Rule 17. Give a final answer --
Rule 18. Prepare your evidence --
Rule 19. Get off the hook --
Rule 20. Appreciate criticism --
Rule 21. Get a green light --
Rule 22. Rein in roaming anger --
Rule 23. Avoid empty gestures --
Rule 24. Create comfort in a difficult time --
Rule 25. Ask and you'll receive --
Rule 26. Earn your favors --
Rule 27. Disagree without being disagreeable --
Rule 28. Be a party-wise host --
Rule 29. Don't cave under pressure.
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